Return & Refund Policy

General Information

CiaX Clothes Ltd operates in partnership with a print-on-demand fulfillment provider. This means that all products are made individually upon order.

In accordance with UK consumer law, the right to cancel (14-day cooling-off period) does not apply to custom-made or made-to-order goods. As all our products are produced on demand, they are not eligible for standard returns without a valid reason.

Returns and Exchanges

We do not accept returns or exchanges in the following cases:

• Change of mind after purchase
• Incorrect size selection
• Differences in color due to screen or display settings
• Incorrect or incomplete shipping address provided by the customer

Damaged, Faulty or Incorrect Items

Returns or exchanges are only accepted if the product:

• Is defective
• Was damaged during shipping
• Is different from what was ordered

If any of the above applies, please contact us within 30 days of delivery.

How to Submit a Claim

To submit a claim, please contact us at:

support@ciaxclothes.com

Include:

• Your order number
• A detailed description of the issue
• Clear photos showing the defect or damage

Resolution

If your claim is approved, we will:

• Send a replacement at no additional cost, or
• Issue a full refund

The resolution depends on the nature of the issue.

Refunds

Refunds will be issued to the original payment method used at checkout.

Processing time: 5–10 business days (depending on your bank or payment provider).

Return Address

If a return is required, the return address will be provided after the claim has been reviewed and approved.

Shipping Costs

• Shipping costs are non-refundable
• If a claim is approved, we will cover the cost of sending a replacement item