Privacy Policy

Introduction

CiaX Clothes Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

Company Information

• CiaX Clothes Ltd
• Registered in England and Wales
• Company number: 16978395
• Registered address: 1 St. Patrick, Newmarket, England, CB8 0JJ
• Email: support@ciaxclothes.com

Personal Data We Collect

We may collect the following information:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details (processed securely via third-party providers)
• IP address and device information
• Order history

How We Use Your Data

We use your data to:

• Process and fulfil orders
• Provide customer support
• Communicate order updates
• Prevent fraud and ensure security
• Improve our website and services
• Send marketing communications (only with your consent)

Legal Basis for Processing (GDPR)

We process your data based on:

• Contract — to fulfil your order
• Legal obligation — accounting and tax requirements
• Legitimate interest — fraud prevention and business improvement
• Consent — marketing communications

Sharing Your Data

We may share your data with trusted third parties, including:

• Payment processors
• Shipping and logistics providers
• Print-on-demand fulfillment partners
• Hosting providers and technical service providers

We do not sell your personal data.

International Data Transfers

Some of our service providers may process your data outside the United Kingdom or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms.

Data Retention

• Order data: up to 6 years (legal requirement)
• Marketing data: until you unsubscribe

We retain your data only as long as necessary for the purposes described in this policy.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us at support@ciaxclothes.com.

Cookies

We use cookies and similar technologies to:

• Operate our website
• Analyse traffic and usage
• Improve user experience

Where required, we will request your consent before using non-essential cookies. You can manage cookies through your browser settings.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.