Last updated: 22 March 2026
1. General Information
CiaX Clothes Ltd operates in partnership with a print-on-demand fulfillment provider. This means that all products are made individually upon order.
In accordance with UK consumer law, the right to cancel (14-day cooling-off period) does not apply to custom-made or made-to-order goods. As all our products are produced on demand, they are not eligible for standard returns without a valid reason.
2. Returns and Exchanges
We do not accept returns or exchanges in the following cases:
- Change of mind after purchase
- Incorrect size selection
- Differences in color due to screen or display settings
- Incorrect or incomplete shipping address provided by the customer
3. Damaged, Faulty or Incorrect Items
Returns or exchanges are only accepted if the product:
- Is defective
- Was damaged during shipping
- Is different from what was ordered
If any of the above applies, please contact us within 30 days of delivery.
4. How to Submit a Claim
To submit a claim, please contact us at:
support@ciaxclothes.com
Include:
- Your order number
- A detailed description of the issue
- Clear photos showing the defect or damage
5. Resolution
If your claim is approved, we will:
- Send a replacement at no additional cost, or
- Issue a full refund
(The resolution depends on the nature of the issue.)
6. Refunds
Refunds will be issued to the original payment method used at checkout.
Processing time:
- 5–10 business days (depending on your bank or payment provider)
7. Return Address
If a return is required, the return address will be provided after the claim has been reviewed and approved.
8. Shipping Costs
- Shipping costs are non-refundable
- If a claim is approved, we will cover the cost of sending a replacement item
9. Contact
CiaX Clothes Ltd
1 St. Patrick, Newmarket, England, CB8 0JJ
Email: support@ciaxclothes.com
If you have any questions regarding your order, returns, or claims, please contact us — we are happy to help.